Forum Discussion

escupham's avatar
escupham
Iron Contributor
Jan 19, 2018

Sync Problems

We are seeing all sorts of sync issues, between mobile, web and Outlook.  Even if I open To-Do from exact same accounts but different browsers, the Lists are totally different.  Anyone else seeing th...
SPRex's avatar
SPRex
Iron Contributor
Mar 28, 2019

escuphamThis reply is a long while after your post, we have just started to experience exactly the same thing - across browsers, and devices (In the apps). Been absolutely great until this.

I am wondering if introduction of flagged emails to To-Do has cause unexpected issues? ( I 100% back flagged emails in the app - very much needed)

This new (for us) issue is a big problem for us - I hope you got yours resolved by now? We cannot afford to wait 1 or 2 weeks let alone 12months.... help!

 

Polly Davidson's avatar
Polly Davidson
Icon for Microsoft rankMicrosoft
Apr 03, 2019

SPRex Can you get in touch with our support team in-app—then they can take a look at why you're getting these sync issues.

  • SPRex's avatar
    SPRex
    Iron Contributor
    Apr 03, 2019

    Polly DavidsonThanks Polly for the response.

    It seems to be sorting itself out slowly.

    Flagged emails are running again, and synching between devices is going again - albiet trickery because we have some mix up's and doubles from this period and some cleaning up to do.

     

    Let see if it comes totally good over next week or so.

    • SPRex's avatar
      SPRex
      Iron Contributor
      Apr 04, 2019

      Polly Davidson

      I found that synching had started between apps - but not on the web version (found this in settings on the webapp > Syncing - and beside it it said syncing failed) so I signed out of Microsoft to-do webapp, and then signed in again - and bingo now it is all in sync in perfect time.

      This app is so awesome - a little more integration, and a some built in task time clocking functions and it will be the best such thing on the market.

      SPRex wrote:

      Polly DavidsonThanks Polly for the response.

      It seems to be sorting itself out slowly.

      Flagged emails are running again, and synching between devices is going again - albiet trickery because we have some mix up's and doubles from this period and some cleaning up to do.

       

      Let see if it comes totally good over next week or so.

       

      • CesarHD's avatar
        CesarHD
        Copper Contributor
        May 08, 2019

        I did exactly the same thing, sign out and sign in, then all was syncing correctly.  I do see it has a lag of 5-10 seconds when u update a task on your IOS to appear on your Outlook, and when you place or delete a task on your Outlook it has a lag up to 45 seconds.  When i did not see the task updating I would go to manual Sync option on Settings and emmidiatly they would be updated, apparently th automatic update sync has some issues.SPRex 

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