Forum Discussion

escupham's avatar
escupham
Steel Contributor
Jan 19, 2018

Sync Problems

We are seeing all sorts of sync issues, between mobile, web and Outlook.  Even if I open To-Do from exact same accounts but different browsers, the Lists are totally different.  Anyone else seeing th...
Olivier Fournier's avatar
Olivier Fournier
Copper Contributor
Sep 18, 2018

I have also some issues with synchronisation between my computer using Chrome and my Android phone.

is there a way to resolve that ?

Thanks

Timo Yates's avatar
Timo Yates
Icon for Microsoft rankMicrosoft
Sep 18, 2018

Hi Olivier,

If you are on Windows, I'd suggest going to the store and getting the To-Do app there in order to compare what you're seeing and narrow down the issue. If you are on Mac then I'd suggest Outlook Web Access (commercial) or Outlook.com (consumer) and compare there.

You can alternatively use the "get support" option in the To-Do apps to start a thread with us, which has the added benefit of sending sync logs and will provide us with the errors your devices are hitting, if any.

Timo