Forum Discussion
Shockingly poor customer service
Why is is so difficult to get assistance from Microsoft when something doesn't work? I spent all morning yesterday working on notes in a task in Microsoft To-Do. The notes then disappeared. ...
Unfortunately this is becoming the norm. Support used to be slightly better, but obviously the requirements of these 3rd party outfits that support is farmed out to has gotten lower and lower.
My suggestion is that in the emails you received from your "tech" there should be contact information for a "lead" or "supervisor". Reach out to them and be firm and forceful that the service is unacceptable and you expect the issue to be resolved ASAP and that the current tech is not working out.
I've sometimes gotten marginally better service this way.