Forum Discussion

escupham's avatar
escupham
Steel Contributor
Jan 19, 2018

Sync Problems

We are seeing all sorts of sync issues, between mobile, web and Outlook.  Even if I open To-Do from exact same accounts but different browsers, the Lists are totally different.  Anyone else seeing th...
Timo Yates's avatar
Timo Yates
Icon for Microsoft rankMicrosoft
Mar 05, 2018

Hi Ros,

 

We recommended Erin among others follow the advice in this support article and it appears to have solved the issue for most folks. Let me know how you fare.

 

Best,

Timo

Ros Nealon-Cook's avatar
Ros Nealon-Cook
Copper Contributor
Mar 05, 2018

For me, the sync was working fine on all 3 platforms for a week or so before things got muddled.  Was that the case for yours too Erin?

Also, got an "Unable to sync" error on the Windows app and that doesn't seem to be repairable.

Outlook tasks and the online (portal) version of to-do are still aligned, it's the local apps (both Windows and iStuff) that aren't syncing .. although they were for a while.

 

 

  • Tech Franz's avatar
    Tech Franz
    Copper Contributor
    Aug 10, 2018

    I am experiencing the same issue. Lots of lists in the App but none showing Online. The sync button does nothing.

    If I create a list online it sync down. Lists create in the Windows Store App do not sync up.

    • David Carr's avatar
      David Carr
      Copper Contributor
      Aug 10, 2018
      I’ve found when adding tasks on the website the iOS app does not update until it’s closed and re-opened
      • shedal's avatar
        shedal
        Copper Contributor
        Feb 11, 2019

        I have noticed exactly the same thing. When I close and reopen the iOS app on my iPad, only then will the changes by synced and appear in other apps.