Forum Discussion
Microsoft To Do not working on Mac OS
I have switched from Wunderlist to Microsoft To Do, and have added it to my iPhone and iPad with no problem. I also downloaded it for my iMac at home (OS 10.15.3) and it worked for a little while. Ho...
Conversation with ToDo Support (read from bottom to top):
I am very sorry about that, and we will release a new update for To Do in two weeks. That update should have this problem fixed.
Sorry for the inconvenience!
Best,
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I have tried that a couple times already. I tried it once more today and it worked as long as I started up ToDo without being connected to the internet.
When I try to start ToDo while on the internet, the program crashes on startup. When I have ToDo on and it’s working well then I connect to the internet, ToDo crashes and I can’t open it again until I get off the internet.
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March 19, 2020, 01:56 +0000
I am very sorry that you ran into this problem, and I'd love to help!
In this case, could you please uninstall To Do totally through AppCleaner App which could be downloaded here [https://freemacsoft.net/appcleaner/] and follow the steps below to uninstall?
- Open the AppCleaner Windows
- Drag To Do into it, and select all related files to delete
After that, please reinstall To Do again to try.
If this still persists, please let us know and this probelm will be escalated to our engineers!
Best,
I am very sorry about that, and we will release a new update for To Do in two weeks. That update should have this problem fixed.
Sorry for the inconvenience!
Best,
---------------------
I have tried that a couple times already. I tried it once more today and it worked as long as I started up ToDo without being connected to the internet.
When I try to start ToDo while on the internet, the program crashes on startup. When I have ToDo on and it’s working well then I connect to the internet, ToDo crashes and I can’t open it again until I get off the internet.
-------------------
March 19, 2020, 01:56 +0000
I am very sorry that you ran into this problem, and I'd love to help!
In this case, could you please uninstall To Do totally through AppCleaner App which could be downloaded here [https://freemacsoft.net/appcleaner/] and follow the steps below to uninstall?
- Open the AppCleaner Windows
- Drag To Do into it, and select all related files to delete
After that, please reinstall To Do again to try.
If this still persists, please let us know and this probelm will be escalated to our engineers!
Best,
GPinBK so you're saying the only way to fix this is to delete the entire program? is there a back up somewhere? I'm worried that If I delete and reinstall I'll lose all my hard work. I can get it to log in on my iphone but the program is missing all my lists. So what to do????
- My problem is a bit different. TODO opens but when I click in the box to enter a task nothing happens. I can not type anything inside the box. I've uninstalled completely using the App Remover mentioned above and then downloaded again. It's always the same. I can enter info online and it will sink with the desktop app....but I just can't click in the box with the plus sign to enter a new task....can someone please help me? thanks.
- I have the same problem and now it's year 2023 - 2 years since this post.
Have you managed to find the root cause / solution? Thanks! - By the way, I tried the simple way of uninstalling the app by dragging it to the bin and reinstalling it from the app store. I am able to add tasks again on the Mac OS app again.
Jaiseeker The program has not synced well between my MacBook Pro, iPad and iPhone. Sometime ago I was told by support to uninstall and reinstall. I can’t find the instructions. I googled this question and was directed to this techcommunity. The questions were different than mine.. Please tell me if this is the correct solution and if so, explain how to do this.
Thank you,
Brian
