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Dorje-McKinnon's avatar
Dorje-McKinnon
Steel Contributor
Feb 23, 2020

Flagged emails not in Web version of ToDo

Hi Everyone,

I've been using To Do connected to Planner / Tasks and Flagged emails for about a year.

About 7 days ago To Do stopped showing me flagged emails in the Web version of the app

In outlook when I filter on Flagged emails I see 3 emails

When I click To Do and go to the web version 

https://to-do.office.com/tasks/flagged

No items show up.

 

Looking at the To Do settings

- Connected apps / Planner = On

- Connected apps / Flagged email = On

- Help & Feedback / Sync = Synchronisation failed. If I click Sync I get the same message.

 

In the Android App for the same account I can see the flagged emails.

 

I'm trying to roll out use of To Do to 700 staff, but this issue is a deal breaker due to the workforce I'm rolling out to. Lots of staff use Flagged emails.

 

Does anyone have a suggestion ? 
Has To Do been more unstable the past few weeks ?

 

Many thanks

 

 

  • Dorje-McKinnon's avatar
    Dorje-McKinnon
    Feb 23, 2020

    Continuing the hunch,

     

    I deleted cookies from Chrome that contained   todo   and   to-do   in the URL.

    Restarted the browser

    Saw the emails I expected in the flagged email list.

    In outlook web, flagged a new email,

    Within a minute or so, this new email appeared in the Flagged list in To Do

     

    Hope this helps someone else.

     

     

  • So ,

     

    On a hunch I started an Incognito window, logged in and "Hey Presto":lol:everything looks fine.

    So now any suggestions on how to make my normal browser window shows the correct results ?

    • Dorje-McKinnon's avatar
      Dorje-McKinnon
      Steel Contributor

      Continuing the hunch,

       

      I deleted cookies from Chrome that contained   todo   and   to-do   in the URL.

      Restarted the browser

      Saw the emails I expected in the flagged email list.

      In outlook web, flagged a new email,

      Within a minute or so, this new email appeared in the Flagged list in To Do

       

      Hope this helps someone else.

       

       

      • RuthCamil's avatar
        RuthCamil
        Copper Contributor

        Dorje-McKinnon - Any idea of how to do the opposite? 🙂

        I'm using the option to flag emails as another To Do list, in my outlook.

        Since starting using MS To Do, I have all my tasks (prior wunderlist, current To Do) - on my outlook as well.

        Tried to right click and maybe unsync it, but I dont see any option.

         

        HELP! 🙂

         

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