Forum Discussion
"New Teams" in Windows 2019 RDSH environment with FSLogix profiles
Recently Microsoft released FSLogix hotfix 4 to address critical issues with "New Teams" in RDSH environments. This was super important to those of us that are affected by the upcoming June 30th de...
Fernando_Klurfan
Microsoft
MicrosoftWhen Teams cannot be started by the user,
Do you see anything on the event viewer?
https://learn.microsoft.com/en-us/microsoftteams/new-teams-vdi-requirements-deploy#troubleshooting-new-teams-deployment-errors
Also, can you run these and attach outputs:
> Get-AppxPackage -name MsTeams (from a PowerShell command under the user’s context, not as Admin. If output empty=Problem)
> Get-AppxPackage -name MsTeams –allusers (from an elevated PowerShell command, and compare with the previous command)
Do you see anything on the event viewer?
https://learn.microsoft.com/en-us/microsoftteams/new-teams-vdi-requirements-deploy#troubleshooting-new-teams-deployment-errors
Also, can you run these and attach outputs:
> Get-AppxPackage -name MsTeams (from a PowerShell command under the user’s context, not as Admin. If output empty=Problem)
> Get-AppxPackage -name MsTeams –allusers (from an elevated PowerShell command, and compare with the previous command)
We are gathering this info and will post is as soon as we have it.
Sorry it took a few days to gather the requested info. The problem is intermittent and we had to wait until it appeared. So the first "get-appxpackage -name MSTeams" command had no output, so as you indicated this is a problem. The second command using the -allusers switch did not run as the user is not an administrator. A "you don't have permission" type message was the only result.
- We also reviewed the application and system event logs around the time of the user's session login. We did not note anything abnormal in either of the logs.