Forum Discussion
"New Teams" in Windows 2019 RDSH environment with FSLogix profiles
Recently Microsoft released FSLogix hotfix 4 to address critical issues with "New Teams" in RDSH environments. This was super important to those of us that are affected by the upcoming June 30th de...
Fernando_Klurfan
Microsoft
MicrosoftWhen Teams cannot be started by the user,
Do you see anything on the event viewer?
https://learn.microsoft.com/en-us/microsoftteams/new-teams-vdi-requirements-deploy#troubleshooting-new-teams-deployment-errors
Also, can you run these and attach outputs:
> Get-AppxPackage -name MsTeams (from a PowerShell command under the user’s context, not as Admin. If output empty=Problem)
> Get-AppxPackage -name MsTeams –allusers (from an elevated PowerShell command, and compare with the previous command)
Do you see anything on the event viewer?
https://learn.microsoft.com/en-us/microsoftteams/new-teams-vdi-requirements-deploy#troubleshooting-new-teams-deployment-errors
Also, can you run these and attach outputs:
> Get-AppxPackage -name MsTeams (from a PowerShell command under the user’s context, not as Admin. If output empty=Problem)
> Get-AppxPackage -name MsTeams –allusers (from an elevated PowerShell command, and compare with the previous command)
- We experience a simular issue, after the new teams (24137.2216.2931.2440) has been installed an administrator is able to start MSTeams but a user with an FSLogix profile get's the error: The parameter is incorrect. We have the latest FSLogix installed (2.9.8884.27471).
When we check the eventlog we only see the following two relevant events:
Source: Microsoft-Windows-AppModel-Runtime
Event ID: 216
Description:
0x80070057: Cannot create the Desktop AppX container for package MSTeams_24137.2216.2931.2440_x64__8wekyb3d8bbwe because an error was encountered configuring the runtime.
Source: Microsoft-Windows-AppModel-Runtime
Date: 26-6-2024 15:40:31
Event ID: 208
Description:
0x80070057: Cannot create the process for package MSTeams_24137.2216.2931.2440_x64__8wekyb3d8bbwe because an error was encountered while configuring runtime. [LaunchProcess] - We are gathering this info and will post is as soon as we have it.
Sorry it took a few days to gather the requested info. The problem is intermittent and we had to wait until it appeared. So the first "get-appxpackage -name MSTeams" command had no output, so as you indicated this is a problem. The second command using the -allusers switch did not run as the user is not an administrator. A "you don't have permission" type message was the only result.
- We also reviewed the application and system event logs around the time of the user's session login. We did not note anything abnormal in either of the logs.
