Forum Discussion
Error code - online_check_failed: exceeded retry attempts
- Sep 11, 2023
I have fixed the desktop version of Teams. My virus scanner was seeing Teams as a threat, and no amount of excluding Teams from being scanned prevented the blockage of Teams. So, I have opted to discontinue using the Kaspersky virus scanner and went with another one.
pmlync
When I start up Teams there is a box that sits in the middle of my screen and it just waits, there is no opportunity to login. And then when it fails I get a panel across the full screen that says retry or logout of the account with the error at the lower left corner. I have tried the restart many times and the logout never lets me logout. I never am given the option to try another account. And when I do the export out of logs the logs actually say they can not authenticate to Microsoft.
I do not have the Windows firewall active and can check that Teams is accessing the ports it needs as well as the internet. The other thing Teams does is read a JSON file from the address: https://teams.microsoft.com/settings and it appears this file updates how Teams authenticates. This works and it updates the settings.JSON file but it never authenticates nor connects from the desktop app.
I have resorted to use the webapp, it is ok but has some limitations.
- cwevensonSep 11, 2023Copper Contributor
I have fixed the desktop version of Teams. My virus scanner was seeing Teams as a threat, and no amount of excluding Teams from being scanned prevented the blockage of Teams. So, I have opted to discontinue using the Kaspersky virus scanner and went with another one.
- gersirDec 20, 2023Copper Contributor
Thanks! you saved my day