Forum Discussion
amhp1
Aug 22, 2022Copper Contributor
DPM 2022 BUG: Inactivate "Backup to tape failed" alerts
I get the following Windows Event entry and the DPM GUI crashes, when I try to inactivate "Backup to tape failed" alerts
The description for Event ID 999 from source MSDPM cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
An unexpected error caused a failure for process 'msdpm'. Restart the DPM process 'msdpm'.
Problem Details:
<FatalServiceError><__System><ID>19</ID><Seq>5493</Seq><TimeCreated>22.08.2022 15:23:12</TimeCreated><Source>DpmThreadPool.cs</Source><Line>158</Line><HasError>True</HasError></__System><ExceptionType>FormatException</ExceptionType><ExceptionMessage>Index (zero based) must be greater than or equal to zero and less than the size of the argument list.</ExceptionMessage><ExceptionDetails>System.FormatException: Index (zero based) must be greater than or equal to zero and less than the size of the argument list.
at System.Text.StringBuilder.AppendFormatHelper(IFormatProvider provider, String format, ParamsArray args)
at System.String.FormatHelper(IFormatProvider provider, String format, ParamsArray args)
at System.String.Format(String format, Object[] args)
at Microsoft.Internal.EnterpriseStorage.Dls.Trace.TraceProvider.Trace(TraceFlag flag, String fileName, Int32 fileLine, Guid* taskId, Boolean taskIdSpecified, String formatString, Object[] args)
at Microsoft.Internal.EnterpriseStorage.Dls.Trace.TraceProvider.TraceMessageMcpp(TraceFlag flag, String fileName, Int32 fileLine, String formatString, Object p1, Object p2)
at Microsoft.EnterpriseStorage.Dls.HealthProvider.NewAlertHealthProvider.AlertHP.BulkResolveAlerts(ArrayList alertIdList, Guid contextId, Int32 alertType)
at Microsoft.Internal.EnterpriseStorage.Dls.Engine.CEMServices.BulkAlertResolve(tagSAFEARRAY* alertIdList, _GUID contextId, Int32 alertType)
at Microsoft.Internal.EnterpriseStorage.Dls.Engine.CCoreServices.BulkAlertResolve(CCoreServices* , tagSAFEARRAY* alertIdList, _GUID contextId, Int32 alertType, tagSAFEARRAY** exceptionResult)</ExceptionDetails></FatalServiceError>
<FatalServiceError><__System><ID>19</ID><Seq>5493</Seq><TimeCreated>22.08.2022 15:23:12</TimeCreated><Source>DpmThreadPool.cs</Source><Line>158</Line><HasError>True</HasError></__System><ExceptionType>FormatException</ExceptionType><ExceptionMessage>Index (zero based) must be greater than or equal to zero and less than the size of the argument list.</ExceptionMessage><ExceptionDetails>System.FormatException: Index (zero based) must be greater than or equal to zero and less than the size of the argument list.
at System.Text.StringBuilder.AppendFormatHelper(IFormatProvider provider, String format, ParamsArray args)
at System.String.FormatHelper(IFormatProvider provider, String format, ParamsArray args)
at System.String.Format(String format, Object[] args)
at Microsoft.Internal.EnterpriseStorage.Dls.Trace.TraceProvider.Trace(TraceFlag flag, String fileName, Int32 fileLine, Guid* taskId, Boolean taskIdSpecified, String formatString, Object[] args)
at Microsoft.Internal.EnterpriseStorage.Dls.Trace.TraceProvider.TraceMessageMcpp(TraceFlag flag, String fileName, Int32 fileLine, String formatString, Object p1, Object p2)
at Microsoft.EnterpriseStorage.Dls.HealthProvider.NewAlertHealthProvider.AlertHP.BulkResolveAlerts(ArrayList alertIdList, Guid contextId, Int32 alertType)
at Microsoft.Internal.EnterpriseStorage.Dls.Engine.CEMServices.BulkAlertResolve(tagSAFEARRAY* alertIdList, _GUID contextId, Int32 alertType)
at Microsoft.Internal.EnterpriseStorage.Dls.Engine.CCoreServices.BulkAlertResolve(CCoreServices* , tagSAFEARRAY* alertIdList, _GUID contextId, Int32 alertType, tagSAFEARRAY** exceptionResult)</ExceptionDetails></FatalServiceError>
The message resource is present but the message was not found in the message table
1 Reply
- amhp1Copper ContributorThere is a fix available from Microsoft. I had to go through Microsoft support and open a case.
I then got the following URL: https://support.microsoft.com/en-us/topic/intermittent-online-backup-failures-and-other-issues-in-data-protection-manager-2022-30df8903-f779-41c5-9b66-13a4b8461d0e