Forum Discussion

aavdberg's avatar
aavdberg
MVP
Oct 31, 2017

DPM 2016 UR4 console freezes all the time

Have installed UR4 and on DPM 2016 and now all the time the console freezes. Local on the dpm vm but also remotely. Have anybody have or seen this problem.
Stephen Sievertsen's avatar
Stephen Sievertsen
Copper Contributor
Apr 19, 2018

May help some of you.

https://partnersupport.microsoft.com/en-us/par_servplat/forum/par_sysserv/dpm-2016-console-crashes/b1e0e3a0-b36c-4ea6-bec3-fa173f5cc3b0

 

Check your files as Balboa41 about halfway down posts.

Stephen Sievertsen's avatar
Stephen Sievertsen
Copper Contributor
Apr 19, 2018

Still fighting the issue.  Though the above gave me control for about an hour at a time.  DPM CP is much more responsive during this period.

  • Ben Weston's avatar
    Ben Weston
    Copper Contributor
    Apr 20, 2018

    Hey guys,

     

    Been battling the same issue but I've also seen threads like this for earlier updates, so not completely convinced issues are UR4 related, or just something that hits the DPM database after a while.

     

    I have today found the following very useful and clear page regarding the reindexing of DPM, which is something we've never previously done. Our database was heavily fragmented, so will did a full offline reindex.

     

    https://blogs.technet.microsoft.com/dpm/2015/03/31/dpmdb-maintenance-part-2-identifying-and-dealing-with-fragmentation-in-your-dpmdb/

     

    Since doing this, I've used the console for a while without any noticeable freezing - before it was freezing pretty much every time I tried to look at something new or configure anything.

     

    Might just be luck so far, or might just be our situation, but definitely something to check (and no harm in doing it - though take a manual DB backup first of course!).

     

    Ben

     

     

    • Steve Sievertsen's avatar
      Steve Sievertsen
      Copper Contributor
      Jun 14, 2018

      So, I didn't get it in my Windows Updates though I am set for other software.  But I've also always looked up CU5 instead of RU5.  April 2018.  I've installed and though console "gets busy/freezes", so far it comes back.

       

      https://support.microsoft.com/en-us/help/4090835/update-rollup-5-for-system-center-2016-data-protection-manager

       

      I applied this to a 2016 DC Server, DPM 2016 CU4 applied server.  Hope it helps.

    • Stephen Sievertsen's avatar
      Stephen Sievertsen
      Copper Contributor
      May 09, 2018

      So, seems I had a couple issues like Reports not installing during initial install.  But after some work getting the reports installed(Uninstall Reinstall of DPM16).  Updates.  Database restored.  I seem to be working with a combination of your article and the article I found.  

       

      I still get pauses and crashes in the console after a lot of use.  But seem to mostly happen when jobs build up or something else has gone wrong.  But overall, current version is working, though buggy and Reports are working again within the console.

       

      Hope CU5 is out soon with some serious fixes.

       

      Thanks again for your post.

      • Stephen Sievertsen's avatar
        Stephen Sievertsen
        Copper Contributor
        May 09, 2018

        New Problem:  I'll start another thread but still ask.

        Dedup locking up storage volumes and drives to the Backup HV.

         

        My latest issue with storage seems to be related to the drives being lost on the Hyper-V backup system to the ISCSI storage connected to the Host because of Dedup.  Anyone else?

    • Stephen Sievertsen's avatar
      Stephen Sievertsen
      Copper Contributor
      May 03, 2018

      Thanks for the article.  Saving it.  Seems to have also helped on my system.  Like you, I'll wait to judge for a few weeks.  But between this and the last article I posted, my system seems to be running much better again.  Adding back HV backups slowly.  But console is much more stable it seems.

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