Forum Discussion
Surface Pro 8 Signature Keyboard Defect: Internal bulge at hinge breaks connection
Hi everyone, I am writing to the community to report and seek advice on a connection failure with my Surface Pro 8 Signature Keyboard. While the exterior of the hinge looks mostly normal at a casual...
The behavior you describe sounds like an internal cable or hinge failure. Since the connection only works at one specific angle, this is unlikely to be a software issue. Try to contact Microsoft Support directly and add a short video of the connection dropping when the pen flap is moved. If the warranty has expired ask whether they can inspect it or offer an out-of-warranty replacement option.