Forum Discussion
Surface Headphones Replacement - (Ignoring concerns of Leukemia Patient using refurbished/used)
Also,
when they said to send them the broken device, you had to send them, that's the normal procedure, how else can they fix your device, they can't send someone to your house and fix your headphones.
also don't forget the coronavirus and the effects it's had on everything in the world.
There was no fixing them, they wanted to provide OTHER USED headphones. In case you did not read my entire post (which you clearly did NOT, I mentioned the coronavirus specifically and how it affected me and my daughter who is immuno-compromised. There is no chance that I would allow a used device to be put on her head this year. You seem very ignorant and dismissive. Of course I understand that is the "normal" procedure, but for some reason Microsoft gets a pass because of COVID but there is no understanding of affecting the consumer? I ended up buying cheaper headphones that:
1. Last 3x longer
2. Have not started falling apart
3. Were about 9-10x cheaper
4. Are more comfortable and connect easier to my Windows 10 MS laptop
NEVER AGAIN!