Forum Discussion
Surface Headphones Replacement - (Ignoring concerns of Leukemia Patient using refurbished/used)
HotCakeX Every business is dealing with COVID and that is my VERY POINT here. I dont want them to "fix them" because I know they won't. They will send me a used pair from someone else. They need to consider the pandemic and maybe bending or updating their strict policies....
I lost my surface Pen and the find my pen software did not work. They replaced it with a NEW one with almost no question. Now my headphones are falling apart and I cannot even get a new pair. It is hypocritical and why they will never get a stronghold in this market.
Sad that you are the only one to reply and NO ONE from MS is even willing to respond.
I am done buying more MS products. Apple will be my choice moving forward as I know they will do the right thing ethically, not just what the policy in their book says.
rbeck425 wrote:HotCakeX Every business is dealing with COVID and that is my VERY POINT here. I dont want them to "fix them" because I know they won't. They will send me a used pair from someone else. They need to consider the pandemic and maybe bending or updating their strict policies....
I lost my surface Pen and the find my pen software did not work. They replaced it with a NEW one with almost no question. Now my headphones are falling apart and I cannot even get a new pair. It is hypocritical and why they will never get a stronghold in this market.
Sad that you are the only one to reply and NO ONE from MS is even willing to respond.
I am done buying more MS products. Apple will be my choice moving forward as I know they will do the right thing ethically, not just what the policy in their book says.
Are you really serious now?
"They will send me a used pair from someone else." !?! how do you even come up with theories like that?
"I lost my surface Pen and the find my pen software did not work. They replaced it with a NEW one with almost no question."
Well, they wanted to replace your headphones with a pair of new ones too, but you didn't want it, you declined it, because of some false theory that they will give you broken headphones of someone else.
I mean if you like apple products then go on, by all means please, but saying things that are not true about a company, be it Microsoft or Apple, is not good.
- Funny how you seemed to NOT read anything I wrote in my post. They were 100% clear that they would NOT be a new pair of 1st gen or 2nd gen headphones. So I dont know where YOU come up with theories like this. They told me they were sending a NEW pen because I made sure due to concerns of....you know....my DAUGHTERS LIFE. Everthing I posted is true to my knowledge and is the only outlet I had left. The headphones were a waste of $300. Period.
- Talk to the support, the forum can't help you replace your headphone.