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mauriziovacca
Copper Contributor
Oct 11, 2024

Surface Dock 1 firmware update problems

Hi!

I own a Surface Pro 6 that has been updated to the latest version of Windows 11 24H2 and I have recently come into possession of a Surface Dock 1.

Follow the page at this address:

https://learn.microsoft.com/it-it/surface/surface-dock-firmware-update

I tried to update the firmware installing the file:

Surface_Dock_FwUpdate_1.53.139_Win10_17763_20.075.41193_0_AMD64.msi

but the update apparently fails.

In fact running the command:

 

Reg query "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\WUDF\Services\SurfaceDockFwUpdate\Parameters"

 

I get the following result:

 

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\WUDF\Services\SurfaceDockFwUpdate\Parameters
    Component10FirmwareUpdateStatus    REG_DWORD    0x5
    Component10CurrentFwVersion    REG_DWORD    0x4ac3970
    Component20FirmwareUpdateStatus    REG_DWORD    0x5
    Component20CurrentFwVersion    REG_DWORD    0x49e3d70
    Component10OfferFwVersion    REG_DWORD    0x4ac3970
    Component20OfferFwVersion    REG_DWORD    0x4a1d570
    Component10FirmwareUpdateStatusRejectReason    REG_DWORD    0x0
    Component20FirmwareUpdateStatusRejectReason    REG_DWORD    0x0

 

As can be seen, the value of Component10CurrentFwVersion is correct, while that of Component20CurrentFwVersion (which should be 0x4a1d570) is different.
In the Event Viewer I read the following entries:

 

Informazioni	11/10/2024 16:00:29	SurfaceDockFwUpdate	2011	Nessuna
Informazioni	11/10/2024 16:00:29	SurfaceDockFwUpdate	2012	Nessuna
Informazioni	11/10/2024 16:00:29	SurfaceDockFwUpdate	2012	Nessuna
Informazioni	11/10/2024 16:00:29	SurfaceDockFwUpdate	2008	Nessuna
Informazioni	11/10/2024 16:00:29	SurfaceDockFwUpdate	2007	Nessuna
Informazioni	11/10/2024 16:00:29	SurfaceDockFwUpdate	2004	Nessuna
Informazioni	11/10/2024 16:00:29	SurfaceDockFwUpdate	2004	Nessuna
Informazioni	11/10/2024 16:00:29	SurfaceDockFwUpdate	2001	Nessuna

 

 The last entry contains the following detail:

 

Dock firmware end of telemetry. 
SurfaceDockFwUpdate END dock telemetry hr=0. DriverTelemetry EventCode = 2011. 

 

I've already tried all the things mentioned on the page linked at the beginning, but the update never seems to succeed.
Does anyone know how to do it?

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