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GiselleHanekom's avatar
GiselleHanekom
Copper Contributor
Dec 08, 2020

Surface Book 2 USB-C port keeps disconnecting

Good day, please can someone assist me? I have had my Surface Book 2 for just under 2 years and have always used a USBc to HDMI adaptor so that I can work on a second screen as well. Very recently it...
Microsoft
Surface Book 2
usb-c
Ram2469's avatar
Ram2469
Copper Contributor
Oct 28, 2021

GiselleHanekom detach and attach Tab. it should fix the issue. worked in my case

  • NeilGUK's avatar
    NeilGUK
    Copper Contributor
    Oct 22, 2023
    Wow Thanks was having similar issues, with HDMI & USB-C SSD. Tried all the usual including restarting in UEFI BIOS settings. nothing worked. Doing the Tablet Disconnect / Reconnect and now my SSD connection is rock solid, Thank You Sir!!!
    • Brodie55's avatar
      Brodie55
      Copper Contributor
      Nov 28, 2023

      NeilGUK  THANKS!! detatching and reattaching worked! I have been troubleshooting this problem for days. But I am still considering purchasing a MacBook Pro 😞 Just tired of MS and now Win 11 ( in the mean time l'll be making changes to the registry to revert back to Win 10 classic)

  • HeidiHSB's avatar
    HeidiHSB
    Copper Contributor
    Oct 06, 2022
    ^Thank you so much. I tried all the updates, new cords etc but just this simple act fixed it. I would see possible fixes suggested and the same ones listed, Your fix, the one that worked, was not mentioned anywhere. I'm so grateful I came across this post. Just wanted you to know how helpful you were and to thank you for posting this.
  • TristanOzinga's avatar
    TristanOzinga
    Copper Contributor
    Aug 09, 2022

    Ram2469 Thanks for this mate, it was exactly my problem as well. To confirm I pressed the detach/attach dock button on the keyboard. It actually then indicated it was now attached, so this was definitely the issue. I detached it fully then reattached it and now I don't have this issue. 

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