Non-SpecificMAVIS

I'm trying to return a Microsoft Arc mouse via the Microsoft website - when registering the device against its' Serial Number, the product name is 'Non-specificMAVIS' rather than the appropriate name.

I've removed and re-added the device several times with no change.

When attempting the 'Start Order' journey, a pop-up message advises my device is now registered, loads the Order journey for a slight moment before reloading back to the 'Start Order' page.