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Berhanu_Petranzan's avatar
Berhanu_Petranzan
Copper Contributor
Mar 20, 2020

Why only audio is recorded from Microsoft Teams

Hello Microsoft Teams,

I'm facing a problem in these last 2 days. I have installed Microsoft Teams both in my pc and mobilephone Android. When I create a Call group, I join with my account into 2 ways:

1) I use my mobilephone to speak (because my microphone pc is not working good).

2) I use my pc to stream and record the call.

 

The result of this combination is that when I perform a record in this scenario, only audio is recorded and the desktop sharing is not recorded.

 

Do you have any explanation about this?

Thank you for your support.

 

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