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Anna Procházková's avatar
Anna Procházková
Brass Contributor
Nov 11, 2017

Video or channel could not be found

Hi,

 

we are currently facing an issue with the permissions and video publication.

 

When I create a channel that is public for all the company - some users have the following error message displayed when click on the shared link: Failed to load the channel. The channel could not be found.

 

Please note that we double checked that the permission for the channel and even for the video are set correctly.

Do you have any ideas what might be wrong?

Many thanks in advance!

Error
Stream

3 Replies

  • Marc Mroz's avatar
    Marc Mroz
    Icon for Microsoft rankMicrosoft
    Nov 13, 2017

    Anna Procházková - Sorry you are running into issues.

    You could either file a support request or send me a private message with the following info and I could have one of our engineers take a look.

     

    Go to ? > About Microsoft Stream

    Send me your session ID and where Data stored.

     

    Send me channel page URL that is having issues.

    Send me a video player page URL that is having issues.

    • mdahya's avatar
      mdahya
      Copper Contributor
      Oct 30, 2019

      Marc Mroz 

      Hi!

       

      I too am experiencing the same error on Teams.

      I have noticed that if you try and view/download the video soon after it has been recorded all is good. Attempting a few days later and we get the same error:
      "Microsoft Stream

      The video could not be found"
       
  • Loryan Strant's avatar
    Loryan Strant
    MVP
    Nov 13, 2017
    I've not seen that myself, but I'd suggest logging a Service Request so they can see if there's something going on behind the scenes.

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