Forum Discussion

Anna Procházková's avatar
Anna Procházková
Brass Contributor
Nov 11, 2017

Video or channel could not be found

Hi,   we are currently facing an issue with the permissions and video publication.   When I create a channel that is public for all the company - some users have the following error message displ...
Error
Stream
Marc Mroz's avatar
Marc Mroz
Icon for Microsoft rankMicrosoft
Nov 13, 2017

Anna Procházková - Sorry you are running into issues.

You could either file a support request or send me a private message with the following info and I could have one of our engineers take a look.

 

Go to ? > About Microsoft Stream

Send me your session ID and where Data stored.

 

Send me channel page URL that is having issues.

Send me a video player page URL that is having issues.

  • mdahya's avatar
    mdahya
    Copper Contributor
    Oct 30, 2019

    Marc Mroz 

    Hi!

     

    I too am experiencing the same error on Teams.

    I have noticed that if you try and view/download the video soon after it has been recorded all is good. Attempting a few days later and we get the same error:
    "Microsoft Stream

    The video could not be found"
     

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