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Glenn_Scott's avatar
Glenn_Scott
Copper Contributor
Apr 23, 2021
Solved

Stream videos require sign in using Teams desktop app

Everything was working fine until about a week ago.  We have stream videos on a sharepoint page.  We then have the sharepoint page added to a team in MS Teams.   Everything works fine if using Team...
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  • Anita Boerboom's avatar
    Anita Boerboom
    May 05, 2021
    Someone at the client I'm working for has contacted Microsoft and it seems to be a bug they are working on. No estimates when it is solved.
millerblair's avatar
millerblair
Iron Contributor
Apr 23, 2021

Glenn_ScottI have found with authentication issues like this in the desktop app, that problem is usually solved by having the user take the following two steps. If number 1 doesn't work, try number 2.

  1. Sign out of Teams completely (Click on profile pic/initials in top right>Sign out) then quit Teams and restart the app and sign-in again.
  2. Quit the Teams app completely by right clicking on Teams>Quit Teams. Clear the Teams cache by going in Windows Explorer to %AppData%\Microsoft and deleting the Teams folder. Teams will automatically regenerate the folder when the application is restarted. Restart Teams and sign-in.

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