Forum Discussion
Microsoft Stream will not load in Chrome
In Chrome, when I click Stream from the portal.office.com homepage, it will hang up on the Stream Red Arrows (loading) forever. I tried clearing my cache and it still does it.
It works fine in Edge and Explorer. Any thoughts on what to do here?
19 Replies
Innovation I had this exact problem for the longest time. I tried removing extensions, hard load and refresh, but nothing was working. I finally got it resolved by following the steps:
- Launch Developer Tools and select the Application Tab
- Expand Local Storage, right-click on web.microsoftstream.com and select clear
- Expand Session storage, right-click on web.microsoftstream.com and select clear
- Expand cookies, right-click on web.microsoftstream.com and select clear
- refresh the page
After following these steps, stream is now up and running again for me in chrome. Hope that helps.
- Even after proceeding all these steps it is not working.
I am getting the same problem. Sometimes i can log in but there is nothing available to click. it will tell me you need to refresh your browser but that doesnt change anything Innovation
Shawn Salamipour - This issue seemed to resolve itself for me. For a while, I just used a different browser. Now it works fine in Chrome again. I'd suggest upgrading Chrome
- I was having some problem loading a video as well. I disabled an extension that was preventing the page from loading. Maybe worth a try to see if a privacy or ad blocker is hanging it up?
- That's very strange...I use Google Chrome regularly with Office 365 including Microsoft Stream and I have never seen those problems when accessing Stream so I recommend you to open a support case here.
Stream was stuck on loading for ages...in Chrome and Edge...finally had to sort out and found your post...worked like a charm in both browsers! Thanks again - cheers!
