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N_Titley's avatar
N_Titley
Copper Contributor
Jul 09, 2019
Solved

Internal user cannot access the shared video

hello, I have shared a video on Stream with a colleague of mine who uses the same e-mail domain on Microsoft stream. She received the invitation to watch the video but cannot access it. When she follows the link from the invitation, the page tells her that video is "may be not for you". What could be the problem?

  • Hi,

    Sounds like permissions.

    If you go to web.microsoftstream.com and log into the portal, select your video and edit it, either adding her or make the video accessible companywide.

    Hope that answers your question! Let me
    know how it goes.

    Best, Chris

9 Replies

  • Hi,

    Sounds like permissions.

    If you go to web.microsoftstream.com and log into the portal, select your video and edit it, either adding her or make the video accessible companywide.

    Hope that answers your question! Let me
    know how it goes.

    Best, Chris
    • RCloud85's avatar
      RCloud85
      Copper Contributor

      ChrisHoardMVP Thank you for the information. I'm having the same issue, but I've looked at the list of people the video is shared with and at least two people in that list are not able to view the video, even though the video was explicitly 'shared' with them. I don't necessarily want to make them owners either. Do you know of anything else that would prevent someone from viewing a video, even though they are in the 'Share with..' list?

       

      Thanks...

      • karenlieberman845's avatar
        karenlieberman845
        Copper Contributor
        Same problem - I was added to the video but still get the same "Hmm ... it looks like you don't have access." error
    • N_Titley's avatar
      N_Titley
      Copper Contributor
      thanks, editing and adding the colleague through edit option helped. My understanding was that if we share the video the invitee will be added to the list of people who can watch the video online by default.

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