Forum Discussion

hcond1's avatar
hcond1
Copper Contributor
Jan 22, 2025

Business Verification failure, no reason?

I've tried repeatedly to verify my business which is failing. My credits are expiring soon so I need urgent help. I have not received a reply from the support ticket in the founder's home.

My company is registered in the UK with Company House, it's clearly visible publicly that I am the owner. I've submitted a unified PDF with the Articles of Incorporation, Company Certificate showing it's address and company number, and everything else. These match the exactly details I put in the Founder's Hub. Yet I keep being rejected. I only have 2 appeals left.


I do not know what to do when I'm not even told what the rejection reason is? How do I find out why my business verification is being rejected? The box states:

"Unfortunately, we are unable to verify the information provided. Please provide documentation (tax invoices, bank statements, business registration certificate, etc.) that displays the registered business name and address to complete the verification process. If the business information was entered incorrectly, you can update the account information and restart the verification process."

I have provided exactly this information. What do I do?

support center
Support needed
verification
verification vetting process

6 Replies

  • microsoftsupport's avatar
    microsoftsupport
    Copper Contributor
    Mar 10, 2025

    We are so sorry to hear about your trouble, Sir. Please note I am new at this community and back after 10 years. Please send a DM to me, or post the public links here. I will see if I can find out the root cause.

     

    Sometimes, verifications might take months Sir.

     

    Thank You.

    • zoster80's avatar
      zoster80
      Copper Contributor
      Apr 01, 2025

      Hi Can you help with this ticket? 2503270040001482, waiting for a response to get business verification

      • MVP's avatar
        MVP
        Copper Contributor
        Aug 10, 2025

        Sir, we cannot access this ticket without access permission. You will need to add contacts for that.

  • NivedV's avatar
    NivedV
    Copper Contributor
    Feb 28, 2025

     Honestly speaking, off late MCT and any other activities are last priority for Microsoft. No reason for verification failure really pissed off with this.

  • Yogi1234's avatar
    Yogi1234
    Copper Contributor
    Jan 29, 2025

    Hi, I am also bugged by this robotic verification process where the team simply doesn't seem to read message, extremely poor support and communication. 

    I gave domain registration goDaddy payment receipt which confirms name, address, company name, domain name yet they dont tell what is missing there. And that has been going on for a week now. 

    Absolutely shambles ! 

    I can see that no one has responded to your query as well 

    I hope someone sees these messages and helps out

     

    Thanks

    • Yogi1234's avatar
      Yogi1234
      Copper Contributor
      Feb 28, 2025

      I struggled for some time but finally with kind support of the team its now resolved for me. In my case it was primarily the mismatch because I had taken office 365 package ie email domain from vendor and vendors details were causing the mismatch. I had to transfer the email to Microsoft and then I was able to edit the details and make those consistent. I hope this helps.

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