Forum Discussion

Ian Clarke's avatar
Ian Clarke
Brass Contributor
Feb 14, 2017

Three Questions

Hi,   Just been trying it out this morning. It looks very powerful and I can see this being useful for our Service Desk in troubleshooting. Two queries:   1. I would like to upload our site infor...
Mohamad Saleem's avatar
Mohamad Saleem
Icon for Microsoft rankMicrosoft
Feb 16, 2017

Hi Ian, Thank you so much for trying these options.

  1. File format is as same as used in CQD.
  2. Homepage showing error, it was a glitch in the system, should have been resolved now.
  3. CQD will give the cumulative overall trending data. Call Analytics will give per user data so that help desk team can track the issues and fix the same.

 

George Cabe's avatar
George Cabe
Iron Contributor
Mar 13, 2017

Do we need to upload the site/building data separately to CQD and Call Analytics?

 

Thanks

  • Mohamad Saleem's avatar
    Mohamad Saleem
    Icon for Microsoft rankMicrosoft
    Mar 13, 2017
    Correct, we need to upload separately. we are thinking to combine these in the future.
    • Jeff Brown's avatar
      Jeff Brown
      Copper Contributor
      Apr 13, 2017

      Combining them would be the way to go. Why have two different places to upload the same data? Why not leverage the existing CQD data that is already there?

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