Forum Discussion
Three Questions
Hi, Just been trying it out this morning. It looks very powerful and I can see this being useful for our Service Desk in troubleshooting. Two queries: 1. I would like to upload our site infor...
Mohamad Saleem
Microsoft
MicrosoftHi Ian, Thank you so much for trying these options.
- File format is as same as used in CQD.
- Homepage showing error, it was a glitch in the system, should have been resolved now.
- CQD will give the cumulative overall trending data. Call Analytics will give per user data so that help desk team can track the issues and fix the same.
Hi Mohamad,
Regarding 2, this is still not workign for us. Just shows error for everything.
Regards
Ian.
- Mohamad Saleem
Could you please open a support ticket so that one of our engineers to take a look. Thank you!