Forum Discussion

Brass Contributor

Mar 27, 2017

Voicemail for Auto Attendant & Call queueing

Hello all, I really want to request that they add Voicemail to Call Queuing and Auto Attendant this is a important features for after hours calls for our helpdesk - is this possible to do? ...

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Skype for Business

Deleted

Mar 27, 2017

Correction about the voicemail rule working. As mentioned, the rules don't work but manually for VM in Exchange.

Again, I'm not familiar with other auto attendants but Avaya's and NEC PBX systems, and Cisco CM/UM as well. Someone shed some light what the thinking is here and what system is also going to act like the VM system? The Auto Attendant function in Skype for Business PBX functionality will have voicemail?

Want to know more and what other systems offer to accomplish this as well.

Thanks

Nicholas Williams

Brass Contributor

Mar 27, 2017

RingCentral did this just fine for us looking for Skype to do this.

Deleted
Mar 27, 2017
Gotcha. I see what you are saying, some players like Ringcentral are putting a voicemail function built into the product to accomplish this feature for people that might not have a full onpremise, or Unified message/VM system.

Interesting feature then. Thanks for that.

I'm evaluating replacing our onpremise, but auto attendant is required, so I have methods to kind of work around that now with Microsoft's AA and lack of this feature you say Ringcentral has.

Call queuing as well, along with 4 digit dialing, there are a whole lot of things that are just missing from Skype for Business PBX in the cloud that the on premise has I know.

Sounds like ti Need to keep looking at solutions like 8x8 or others until MS can get this all sorted and features. Sounds like a 2yr timeframe at this rate from today?

Thanks