Forum Discussion
Call Queues Preserving CallerID
I am sure this is on the roadmap, but we're testing call queues and the callerID that an agent receives in a long GUID string rather than the original callerID.
Right but is it a bug or is it a feature request?!
Lots of people signed up to the system following your confirmation of a fix due for a bug and it is a rather large issue for corporate use.
Peter Longley wrote:Right but is it a bug or is it a feature request?!
Lots of people signed up to the system following your confirmation of a fix due for a bug and it is a rather large issue for corporate use.
I would have to agree with that. The workaround to use team call groups means that I don't have direct line, and my team can't transfer calls to me. Really annoying when someone needs a technical explanation where I'm the only one who can provide it.