Forum Discussion
Call Queues Preserving CallerID
I am sure this is on the roadmap, but we're testing call queues and the callerID that an agent receives in a long GUID string rather than the original callerID.
That is a big change to what I was told back in April then by Mohamad Saleem as below!
I know. My best guess reading between the lines this was somewhat of an oversight during development and therefore hard to retrospectivly correct. A misstep for sure.
I do think they are working on it but the frustrating thing is I have no idea what timeframes as it all seems pretty closed doors.
Sounds more like miscommunication and a fob off as usual.