Forum Discussion
Call Queues Preserving CallerID
I am sure this is on the roadmap, but we're testing call queues and the callerID that an agent receives in a long GUID string rather than the original callerID.
Any news on this?
Can we have an update please.
Especially useful to have an eta so we know what sort of priority this has been assigned.
For us we rely on the caller id to display our customers records so considerbly slows us down to the point our customers are noticing the delays of bringing up case notes.