Forum Discussion
Call Queues Preserving CallerID
I am sure this is on the roadmap, but we're testing call queues and the callerID that an agent receives in a long GUID string rather than the original callerID.
Still doesn't seem to be fixed after release.
Any time frames on this ?
Still not working for us currently.
- Not working for me either. just tested and no good.
note I opened a ticket to MS Support and they said no caller ID to Queues or AA is by design. the only support for caller ID is if the call goes directly to the end user.
- That is not what Mohamad Saleem said in this post though.
Support are rubbish at the moment
