Forum Discussion

Copper Contributor

Feb 08, 2017

Call Queues Preserving CallerID

I am sure this is on the roadmap, but we're testing call queues and the callerID that an agent receives in a long GUID string rather than the original callerID.

preview

Skype for Business

Peter Longley

Iron Contributor

Sep 27, 2017

Here is a brief run down of the posts from Microsoft on this thread

2nd October 2016 - Should be fixed

23rd February 2017 - Working on a fix

13th March 2017 - Still working on a fix

7th April 2017 - Features from preview go live - Still broken

19th April 2017 - Still working on a fix

18th July 2017 - Still working on a fix

27th July 2017 - Coded and at internal testing phase, no timeline but soon

23rd August 2017 - Will be released to preview in Sept, GA in October (no sign of it in preview still)

Now 27th September 2017 - No idea as to when it will be resolved just told soon still.

Nearly one year since it all started...!

Paul Austwick

Brass Contributor

Sep 28, 2017

I can only explain this away by Microsoft pulling development so they can develope the full integration in to Microsoft Teams. Have you heard, skype for business is going away and will now be Microsoft Teams ?
https://www.thurrott.com/cloud/microsoft-consumer-services/skype/135779/official-microsoft-teams-will-replace-skype-business

However Radio Silence is NOT excusable.

Now the change has been publicly announced can someone from Microsoft update us officially and fill us in.

I think we all deserve a thorough explanation, dont you ?

Peter Longley
Iron Contributor
Sep 28, 2017
I heard about that although the main bits of the PSTN calling have not been carried over just yet so you would think they will still need to continue developing Skype as it is for the time being.

I agree with you that they have likely pulled resource to the Teams development but that is a poor decision if so and they need to come clean about what is going on with this issue and ASAP.