Forum Discussion

Copper Contributor

Jan 17, 2017

Proper way to add distribution group to use in Call Queue

I'm having difficulty getting my groups to show up as the Call Agent Distribution List in the Call Queue preview. I'm still in a hybrid mode with on-prem, but it doesn't seem to matter if I create a...

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Mohamad Saleem

Microsoft

Jan 17, 2017

Hi Chuck, for now it will take up to 24hrs for the newly created DL to show up, this is due to replication reasons. we are yet to support hybrid scenarios. Could you please open a support case through the online portal so that one of our support expect will take a look. Thanks!