Forum Discussion
On the AA we need to have an option to leave a group voicemail directly
On the AA we need to have an option to leave a group voicemail directly, without having to call a particular user and waiting for the call to time out. This voicemail needs to be forwarded to all use...
That seems like it could work. Why can I not just add an Outlook rule to an incoming VM to forward to an email alias? It seems like Outlook doesn't handle VoiceMail like normal emails.
Thoughts?
Thank you
Mohammed Anas Shaikh
Microsoft
MicrosoftYou can do that too, You may be able to create a Rule in Outlook that where anytime a user gets a email with the Word "Voice Mail" in the subject line the email is forwarded to another user or a group.
I just tested this in my tenant and it did work.
Screen shot of the test rule i created is attached
PS: You may still need to Create a Common User (Cloud PBX PSTN calling) Give him an Online Mailbox or use an existing user and set a call queue such that when the Queue Times out the call with be sent to This User.
The Voice mail will be delivered to this user and when the users client receives it, the Message will then be forwarded to wherever the outlook rule points, along with the voicemail attachment.
- I have already tested this. and the problem is that Outlook is not handling the Voicemail like an Email. It has no header information and the rule doesn't get processed like a normal email.
Did you try actually leaving a VM for yourself and seeing if your rule worked?- Mohammed Anas ShaikhI just tested the rule on the current Voicemails that I already had in my Inbox, i ran the rule against them and it forwarded the existing voice mails to the user who i wanted to, I thought if that worked a fresh incoming one should work too. I apologize, ill try leaving one as well and see if it works, give me a little time and ill get back to you
- See that is what is weird, it didn't even process the ones already in my inbox.
as another note it doesn't work for the "missed call" notifications as well. they are annoying and I want to send them to a different folder.
FYI, I am in a 100% online environment.