Forum Discussion
Need to have call forwarding OUTSIDE of office hours support
Currently it is only possible to automatically schedule call forwarding during outlook work hours in SFB. However we run a small customer service business and need to forward calls outside of work ho...
Mohammed Anas Shaikh
Microsoft
MicrosoftHi Toby - This ability is not present natively in the client, Thanks for
your feedback. I am not certain what your environment is, in case you
have SFB on Premise and Exchange UM then you can achieve this using Call
answering rules in Outlook. This however wont be available with SFB
online and Cloud PBX voice mail at the moment
Hi Mohammed, we are testing SFB online. This really is preventing us from switching over entirely as it means we cannot provide a core service of our out of office hours support to our clients. Please update need if this issue is going to be worked on as it seems like a fairly small development.
- Mohammed Anas ShaikhHi Toby, I unfortunately do not know if this feature is on the roadmap. You can try to submit a Feature request through our Premier Support.