Is there some API to get data from Call Analytics ?

Hi Saranya Yogarajah, Is there some API to get data from Call Analytics ? The objective is to a) "correlate" some usage/adoption metrics (quantitative) vs quality indicators from call analyti...

preview

Skype for Business

Eric JENOUVRIER

Iron Contributor

Jul 30, 2017

hi Mohamad Saleem, not directly link to API access to CDQ and/or Call Analytics, is there some plan to collect Skype OnPremise data within Call Analytics ? same question vs Call Quality Dashboard.

When a company have an hybrid deployment of Skype :

* OnPremise : we have CQD and access to Data/API <= collecting onPremise Skype User Data

* Online : we have another CQD without access to Data/API <= collecting onLine Skype User Data

* Online : we have Call Analytics <= collecting onLine Skype User Data (and unknown information when the other person is OnPremise even in the same company).

So, some consolidation on that field to ensure all data collected be on the same tools : CQD Online & Call Analytics will ease Internal IT job, moreover it will help to have clear overview (no split brain). And cherry on the cake, if Microsoft Give us a way to access data from CQD (Online) and/or Call Analytics (Online), then we will also have the ability to make automation or BI on data on top of OOTB features of 3rd party tools.

Just some idea sharing :)