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Simon Papworth's avatar
Simon Papworth
Copper Contributor
Oct 13, 2016

Cloud PBX Org Auto Attendant & Call Queues

Hi trying to get on to this public preview, I have been in the requested state for 14 days now - any idea how this should progress?
Skype for Business
Geoffrey Plank's avatar
Geoffrey Plank
Brass Contributor
Nov 14, 2016
I'm hearing that some users have been opened to the "Cloud PBX Org Auto Attendant & Call Queues (Public Preview)" and are using it. However, my invite, which I requested back in July, hasn't yet been accepted. I wish some could verify whether or not I have my tenant properly set up in order to qualify for this preview. I'm certain about the first two requirements, listed below. But the last one is confusing: I have users in distribution lists, but how can I set up my users in Distribution Lists for call distribution for every Call Queue if this preview feature (Call Queues) has not yet been made available to me? It seems like an impossible requirement...at least until my invite has been accepted. But according the requirements, I will not be accepted unless my users are set up with Call Queue, but I cannot set up Call Queues unless I'm first accepted to preview this new feature. This does not seem logical. Do I understand this requirement correctly? (My current setup is 100% Online...not a Hybrid). Qualifications - Active Office 365 Tenants with Cloud PBX - Either SfB Online and Hybrid tenant setup - Users, either Online or Hybrid, configured in Distribution Lists for call distribution for every Call Queue (50 users max for each Call Queue)
  • Saranya Yogarajah's avatar
    Saranya Yogarajah
    Former Employee
    Nov 14, 2016

    Hi Geoffrey Plank, I've taken a look at your application and will follow up with you offline regarding its status for the Org AA program. Thanks.

    • Geoffrey Plank's avatar
      Geoffrey Plank
      Brass Contributor
      Nov 19, 2016

      Thanks, Saranya, for following up with me about my situation.  You indicated that I have only three users and this is not enough to qualify for the Org AA Preview.  

       

      However, may I point out that a minimum number of users is not listed a one of the qualifications on the Preview site (https://www.skypepreview.com). 

       

      This is what is listed:

       

      Qualifications

      • Active Office 365 Tenants with Cloud PBX 
      • Either SfB Online and Hybrid tenant setup
      • Users, either Online or Hybrid, configured in Distribution Lists for call distribution for every Call Queue (50 users max for each Call Queue)

      So, from this description, three would be enough to qualify. If the description is incorrect, please tell me what the minimum is required to quality. 

       

      Thank you,

       

      Geoffrey

      • Christian Donner's avatar
        Christian Donner
        Brass Contributor
        Nov 21, 2016

        I received the welcome email today. I have only 2 users wit PSTN currently, but this is because AA was not available and it would not have made sense to pay E5 licenses for everyone, plus cloud pbx licenses with our old provider. Either way, apparently applications with only 2 users were honored.

    • Bill Hoffman's avatar
      Bill Hoffman
      Copper Contributor
      Nov 15, 2016

      I am in the same boat, although signed up a little bit later.  It would be fantastic if we could get approved for this. We recently moved to another cloud pbx provider, and  it's been a disaster.  I would love to be able to move our system entirely to Cloud PBX at some point in the near term, but really need to evaluate these features.  If there's anything that can be done to accelerate our acceptance, let me know!

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