Forum Discussion
Cloud PBX Org Auto Attendant & Call Queues
Saranya - I see you have a lot of eager new users to get onboarded. Looking forward to it in the near term.
For everybody else, as Microsoft Partners, we utilize our internal use E3 licenses, and I added Cloud PBX and PSTN Calling licenses to my personal E3 license to demo the service first hand. I absolutely love it. It's been working flawlessly for months now using it with the Skype for Business client for Windows and the Skype for Business mobile app for iOS. Our company is currently using Vonage for voice services/dial tone (VoIP) and we use Polycom VVX 600's as our desk phones. I went ahead and flashed the firmware on my VVX 600 last week and connected it to my Office 365 account and it has been working just as flawlessly. Setup was super easy as well and it interfaces miraculously with Office 365 (calendar, contacts, directories, etc.) As soon as this auto-attendant feature goes live, if it performs just as well (or at least close as well) as the Skype for Business Cloud PBX and PSTN Calling have thus far, we're going to migrate our current Vonage services over to Microsoft, as well as that of our clients. It'll be like shooting fish in a barrel.
I personally have an extensive background in telecom in conjunction with my IT skill sets, and can honestly say through experience that if all goes well with this auto-attendant role out, we will have "finally" achieved the "Holy Grail" in telecom. I personally have been waiting a long time for this. Come on Microsoft, make it happen!
- O365 AdminMar 02, 2017Copper Contributor
Curious to know about your experience with autoattendant so far. When we got stuck with Microsoft support on setup , (couldnt find a default UM Dial Plan, which meant there was no current documentation, so they couldn't support) I was also told that my intended use (a functional PBX like I thought we were buying) was not really what the preview was for, since the system was too unstable for real-world work. Any problems for you?