Forum Discussion
Caller ID
Can this help? https://support.office.com/en-us/article/Set-the-Caller-ID-for-a-user-c7323490-d9b7-421a-aa76-5bd485f80583
That support page regarding Caller ID needs to be updated. It was recently edited by someone to remove old PowerShell cmdlets, but they never added the new ones that would allow you to assign a Service number (like used for AA) to all users as their caller ID.
Just read in the lead-in....it talks about changing the caller ID of users to a Service number, but the instructions and example are only about how to make the caller ID anonymous for all. This seems sloppy and I would expect more from Microsoft.
Additionally, this evening I received confirmation that the new Caller ID PowerShell cmdlet are not working yet and SfB beta tech support looking into it. They said: "the code release is lagging behind the cmdlet release and engineering is investigating this." So, I guess just stay tuned.
But what is frustrating is that a listing of the necessary cmdlets and instructions for working with Caller ID are not available anywhere online -- that is, except for the few on that incomplete page. I've been learning by trial and error, along with some help from tech support.
This is such a basic need for anyone deploying SfB Cloud PBX company-wide. I just don't get why this appears to be such a difficult thing to implement...it should not require PowerShell, but be implemented and controlled from within the 365 tenant.
- Mohamad SaleemFeb 01, 2017
Microsoft
Really appreciate your feedback. I am involving the necessary teams to have a look and fix.
Also please follow the support ticket for fix resolution. Thanks again!
- Danny SmithFeb 01, 2017Copper ContributorI agree, it really shouldn't be this difficult.