Forum Discussion

Mike Essen's avatar
Mike Essen
Copper Contributor
Jan 31, 2017

Call Queues Preview

Good Afternoon -- I've been attempting to create our first experimental Call Queue for the past two days.   I've listend to the Call Queue preview broadcast but still cannot seem to get any agents in...
preview
Mike Essen's avatar
Mike Essen
Copper Contributor
Feb 01, 2017

Thank you!   It was a DL created within the past 24 hours.   I'll try again later today, and if it doesn't work then I'll follow up with a Support Ticket.

 

Mike

David Przywara's avatar
David Przywara
Copper Contributor
Feb 22, 2017

Hi Mike,

 

Looks like I'm getting the same issue as you with my first call queue and DL. I found your post and have waited 48 hours but no change. Is a support ticket required to fix the issue, or did you do something differently?

 

Thanks,

Dave

  • Mohamad Saleem's avatar
    Mohamad Saleem
    Icon for Microsoft rankMicrosoft
    Feb 22, 2017

    Hi David, Please open a support ticket for quick resolution. Thanks!

    • David Przywara's avatar
      David Przywara
      Copper Contributor
      Feb 23, 2017
      It worked this morning with no case needed. Thanks for you reply.