Forum Discussion
Call Queues Preserving CallerID
MicrosoftHi,
This is already on RoadMap. Will be released for Preview first on September and then to GA in October.
Best regards.
Thank you for the feedback, any information is appreciated as we are starved over here - where is the Roadmap I can view - is it rolled in with the office 365 one ?
- Carlos FarricaHi Paul,
Is not available under https://products.office.com/en-us/business/office-365-roadmap yet.
Most probably next month since it will be available for Preview program first.Any update on this thread?
Regards
Just to add to the issues explained on this thread, We are experiencing similar problems with the lack of Caller ID.
As we don't have a pick-up group type option in skype for business, we are using the autoattendant to pass all calls on to an office 365 group so that incoming calls ring through on multiple handsets.
The problem with this is that all calls coming through to the office simply highlight on our phones as "Leeds Office" which is the name of the AutoAttendant. Along with this we see what looks like a GUID below the incoming caller title however, the called ID info is not displayed so we do not know who is calling into the office.
In addition, we can,t manage the call according to the number called by the user (e.g. if the user calls the number ending in 000 we want it to be handled by out pick-up group however for the number ending in 006 we want it only to pass through to one department. Our current work around is to set up 2 separate auto attendants to handele the calls differently.
What we are doing seems to be too much of a work around and it would be better to be able to manage calls by caller ID and the number which the caller has called.
Regards
