Forum Discussion
Ingram Leedy
Feb 08, 2017Copper Contributor
Call Queues Preserving CallerID
I am sure this is on the roadmap, but we're testing call queues and the callerID that an agent receives in a long GUID string rather than the original callerID.
Carlos Farrica
Microsoft
Aug 23, 2017Hi,
This is already on RoadMap. Will be released for Preview first on September and then to GA in October.
Best regards.