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Ingram Leedy's avatar
Ingram Leedy
Copper Contributor
Feb 08, 2017

Call Queues Preserving CallerID

I am sure this is on the roadmap, but we're testing call queues and the callerID that an agent receives in a long GUID string rather than the original callerID.
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Carlos Farrica's avatar
Carlos Farrica
Icon for Microsoft rankMicrosoft
Aug 23, 2017

Hi,

 

This is already on RoadMap. Will be released for Preview first on September and then to GA in October.

 

Best regards.

  • Dov Fried's avatar
    Dov Fried
    Brass Contributor
    Sep 25, 2017

    So... it's September 25th, and still no update. Did you mean September 30th?

    I can't keep telling my superiors that this is being fixed forever. They're getting ready to find another provider.

    • Peter Longley's avatar
      Peter Longley
      Iron Contributor
      Sep 27, 2017

      Radio silence it seems that will help!

       

      Seriously this has got out of hand now, it was reported as a bug in preview months ago then it was a feature still being worked on.

       

      As with previous posts this is a must have feature for any business serious about using this solution and as such we require proper feedback as to what is going on with this issue.

       

      Mohamad Saleem any update from you?

      • NathanT's avatar
        NathanT
        Copper Contributor
        Sep 27, 2017
        At Microsoft Ignite they did a presentation on auto attendant and call queues. During that they did a live demo that still had the GUID coming through. The presenter talked about the fix for that "coming very soon." I think they still don't have a date.......
  • Paul Austwick's avatar
    Paul Austwick
    Brass Contributor
    Aug 23, 2017

    Thank you for the feedback, any information is appreciated as we are starved over here - where is the Roadmap I can view - is it rolled in with the office 365 one ?

     

     

     

     

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