Forum Discussion
Call Queues Preserving CallerID
I've raised three tickets regading this issue, two being closed without resolution.
The agent now looking at it has discovered a known issues document dated back to december 2016. On which this issue is listed. - so at least we have confirmation they are aware about it.
He is reaching out to the skype for busineses contact he has and we are awaiting feedback.
I have raised communication issues I am having and as its a fairly new offering the support agents seem to get stuck at finding the right internal communication channels.
I suggest if you are able to all raise tickets via the office 365 portal so that the priority will be increased. I'll report back here if I hear of anything further.
Many thanks
Paul
"This isn't being treated as a bug, but rather a feature that hasn't been implemented yet.
This is why there are no ETA's available, other than they are working on it and aware it is high on the feature request list".
Grrrrrr.
Anyone found a work around - we may be in for a long haul ?
That is a big change to what I was told back in April then by Mohamad Saleem as below!
- Mohamad Saleem
Microsoft
We are fixing this undesirable experience soon...taking sometime to resolve as couple of other components are involved to be taken care. we will share once we have the final date.Mohamad - can we have any indication what soon looks like ?
If I have to pickup another sales cold call.....
... or worst still a supplier on slow day.
I know. My best guess reading between the lines this was somewhat of an oversight during development and therefore hard to retrospectivly correct. A misstep for sure.
I do think they are working on it but the frustrating thing is I have no idea what timeframes as it all seems pretty closed doors.
Sounds more like miscommunication and a fob off as usual.
