Forum Discussion

Copper Contributor

Feb 08, 2017

Call Queues Preserving CallerID

I am sure this is on the roadmap, but we're testing call queues and the callerID that an agent receives in a long GUID string rather than the original callerID.

preview

Skype for Business

Paul Austwick

Brass Contributor

Jul 18, 2017

I've raised three tickets regading this issue, two being closed without resolution.

The agent now looking at it has discovered a known issues document dated back to december 2016. On which this issue is listed. - so at least we have confirmation they are aware about it.

He is reaching out to the skype for busineses contact he has and we are awaiting feedback.

I have raised communication issues I am having and as its a fairly new offering the support agents seem to get stuck at finding the right internal communication channels.

I suggest if you are able to all raise tickets via the office 365 portal so that the priority will be increased. I'll report back here if I hear of anything further.

Many thanks

Paul

Paul Austwick
Brass Contributor
Jul 18, 2017
Ok - Just got the final word back from the SKYPE specialist.

"This isn't being treated as a bug, but rather a feature that hasn't been implemented yet.
This is why there are no ETA's available, other than they are working on it and aware it is high on the feature request list".

Grrrrrr.

Anyone found a work around - we may be in for a long haul ?
- Peter Longley
  Iron Contributor
  Jul 18, 2017
  That is a big change to what I was told back in April then by Mohamad Saleem as below!
  - Mohamad Saleem
    Microsoft
    Jul 18, 2017
    We are fixing this undesirable experience soon...taking sometime to resolve as couple of other components are involved to be taken care. we will share once we have the final date.