Forum Discussion
Call Queues Preserving CallerID
I am sure this is on the roadmap, but we're testing call queues and the callerID that an agent receives in a long GUID string rather than the original callerID.
Mohamad Saleem
Microsoft
MicrosoftHello Everyone,
I apologize for the undesirable experience. Yes we know it’s a bug and we are working on to fix the same. This issue is just not the UI thing, more than that.
Thanks for your patience while we fix this issue.
I apologize for the undesirable experience. Yes we know it’s a bug and we are working on to fix the same. This issue is just not the UI thing, more than that.
Thanks for your patience while we fix this issue.
It's encouraging to know this has been recognized as a bug and that a fix is forthcoming. I encountered this thread on doing a search after the issue, believe it or not, brought the onboarding of a new Office365 customer's pilot users to a dead stop yesterday. This is our first Cloud PBX deployment and to say that the client was underwhelmed is an understatement- the language they used was a little more colorful. Is there an ETA? Thanks for engaging with the community about this.