Forum Discussion
Call Queues Preserving CallerID
I am sure this is on the roadmap, but we're testing call queues and the callerID that an agent receives in a long GUID string rather than the original callerID.
Mohamad Saleem
Microsoft
MicrosoftThis is not fixed yet. Work is going on to fix this.
Mohamad, any idea when this is likely to be resolved?
It is a bit concerning that it is taking this long to resolve something which should have been working before this went to live status.
Now we are more than two months since your last update and still no fix.