Forum Discussion
Call Queues Preserving CallerID
I am sure this is on the roadmap, but we're testing call queues and the callerID that an agent receives in a long GUID string rather than the original callerID.
I've been through every option possible for this it seems. We've been wanting this to work as it should, but it is still just not ready yet.
As a workaround you can accomplish the same thing as queues using team groups. It is far from ideal but works for smaller teams.