Forum Discussion
Call Queues Preserving CallerID
I am sure this is on the roadmap, but we're testing call queues and the callerID that an agent receives in a long GUID string rather than the original callerID.
Mohamad Saleem
Microsoft
MicrosoftHello Everyone,
I apologize for the undesirable experience. Yes we know it’s a bug and we are working on to fix the same. This issue is just not the UI thing, more than that.
Thanks for your patience while we fix this issue.
I apologize for the undesirable experience. Yes we know it’s a bug and we are working on to fix the same. This issue is just not the UI thing, more than that.
Thanks for your patience while we fix this issue.
Any news on this?
Can we have an update please.
Especially useful to have an eta so we know what sort of priority this has been assigned.
For us we rely on the caller id to display our customers records so considerbly slows us down to the point our customers are noticing the delays of bringing up case notes.
