Forum Discussion

Copper Contributor

Feb 08, 2017

Call Queues Preserving CallerID

I am sure this is on the roadmap, but we're testing call queues and the callerID that an agent receives in a long GUID string rather than the original callerID.

preview

Skype for Business

Peter Longley

Iron Contributor

Apr 07, 2017

https://techcommunity.microsoft.com/t5/Skype-for-Business-Blog/Now-Available-Auto-Attendant-and-Call-Queues-for-Skype-for/ba-p/58872

Is where I found the report that it is live.

Peter Longley

Iron Contributor

Apr 19, 2017

Any update on this as the support ticket system is broken now as well so not having much joy with Office365 support.