Forum Discussion
Call Queues Preserving CallerID
I am sure this is on the roadmap, but we're testing call queues and the callerID that an agent receives in a long GUID string rather than the original callerID.
I have just raised a support ticket for this as it appears the features are now all Live now.
https://techcommunity.microsoft.com/t5/Skype-for-Business-Blog/Now-Available-Auto-Attendant-and-Call-Queues-for-Skype-for/ba-p/58872
Is where I found the report that it is live.
Is where I found the report that it is live.
- Any update on this as the support ticket system is broken now as well so not having much joy with Office365 support.